Privacy Statement for True North Leadership Consultants

1. Introduction

True North Leadership Consultants (TNLC) is committed to protecting the privacy of our clients, trainees, and website visitors. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you engage with our coaching services, training programs, or visit our website, truenorthLc.com.

By using our services, you consent to the data practices described in this statement.

2. Information We Collect

We collect several types of information to provide and improve our training and coaching services.

A. Personal Information (Directly Provided)

This includes information you provide when you register for a course, book a coaching session, fill out an intake form, or subscribe to our newsletter:

• Contact Data: Name, email address, mailing address, and phone number.
• Professional Data: Job title, company name, industry, and career goals.
• Billing Data: Payment information (which is processed securely by third-party services like Zelle and is not stored by us).
• Coaching/Training Data: Assessment results, goals, session notes, feedback, and progress reports relevant to your development. (Note: This is treated with the highest level of confidentiality.)

B. Usage and Technical Data (Automatically Collected)

When you visit our website or use our online learning platform:

• Log Data: IP address, browser type, operating system, pages viewed, time spent on pages, and dates/times of access.
• Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our service and hold certain information.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To Deliver Services: To provide personalized coaching, conduct training sessions, manage course registrations, and facilitate communication.
• To Process Transactions: To process payments for services rendered and send service-related communications (invoices, receipts, etc.).
• To Improve Our Services: To analyze data to understand the effectiveness of our training methods and to develop new programs and features.
• To Communicate: To respond to your inquiries, send you newsletters, promotional materials (you can opt out at any time), and essential updates about your service.
• To Maintain Security: To protect against fraudulent or unauthorized activity and ensure the integrity of our systems.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information only in the following limited circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, email delivery, hosting, and learning management system (LMS) providers (e.g., [Zoom, Otter AI, RaeNotes). These parties are obligated to keep your information confidential.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of TNLC, or protect the safety of our users or the public.
• With Your Consent: With your explicit permission for any other purpose.

5. Data Security

We implement a variety of security measures, including physical, electronic, and managerial procedures, to maintain the safety of your Personal Information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

• Coaching Data: Session notes and sensitive coaching information are stored in encrypted, password-protected systems with limited internal access.
• You may request a copy of your individual coaching sessions.  All coaching sessions will be destroyed at the end of the contract or engagement.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct information you believe is inaccurate or incomplete.
• Right to Erasure (“Right to be Forgotten”): You can request that we delete your Personal Information, under certain conditions.
• Right to Object/Opt-Out: You can object to us processing your data for marketing purposes. You can unsubscribe from marketing emails at any time using the link in the email footer.

7. Changes to this Privacy Statement

We may update this statement periodically. We will notify you of any changes by posting the new Privacy Statement on this page and updating the “Effective Date” at the top. We encourage you to review this statement regularly.

8. Contact Information

If you have any questions or concerns about this Privacy Statement or our data practices, please contact us at:

True North Leadership Consultants at truenorthLC.com or chjwellis3@gmail.com